Epiphan Pearl Mini Live Video Production System with 512GB SSD (NA/JP) - Manual (Page 419)

Pearl Mini User Guide Support
Register using the Admin panel
1. Log in to the Admin panel as admin, see Connect to the Admin panel .
2. From the Configuration menu, select Firmware Upgrade. The firmware upgrade page opens.
3. Click Register in the banner at the top of the page, then enter the information on the registration form.
Support
Your Pearl device comes with a one-year complimentary support plan starting one year from the original product
shipment date. You can purchase a 2-year extended support plan from Epiphan Video for a total of three years of
product support from the original product shipment date:
l SupportPlan offers a 2-year support extension
l SupportPlan+ offers a 2-year support extension plus remote troubleshooting support
Remote troubleshooting support allows the Epiphan support team to remotely access Pearl Mini to help
troubleshoot issues and reset lost admin passwords. No private information is sent to the Epiphan maintenance
server during a remote session. For more information about service plans, see
www.epiphan.com/supportplan .
To contact Epiphan support:
l Email: [email protected]
l Online chat: www.epiphan.com/support (Monday to Friday between 9am and 6:30pm EST)
l Call: 1-877-599-6581 / 613-599-6581
From time to time, Epiphan support may ask you for logs from your system. Follow the instructions to download
files for support.
Remote support is only provided for systems covered by SupportPlan+.
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