Epiphan Pearl Mini Live Video Production System with 512GB SSD (NA/JP) - Manual (Page 425)

Pearl Mini User Guide Troubleshooting
Troubleshooting
Pearl devices have easy-to-use diagnostic tools to test connectivity status, check upload/download bandwidth,
traceroute, and more to help you troubleshoot your Pearl device. You can also fine tune channel settings such as
frame rate, resolution and bitrate to ensure optimal use of resources while streaming a quality video and fine tune
the video input sources.
Topics include:
l Diagnostic tools
l Run diagnostic tests using the Admin panel
l Run diagnostic tests using the device screen
l Troubleshooting Quick Reference
l Remove black bars (matte) from the video
l Use a specific EDID for the video input port
l Unstretch the output video
l Remove the combing effect on images
It's good practice to backup your configuration settings so that you can revert back to a good
configuration if the changes you made are not desirable, see
Configuration presets .
If your problems persist, there are more resources, including contact information, at Epiphan Support .
Diagnostic tools
Diagnostic tools are available to help you troubleshoot your Pearl device setup and network connection. You can
run them from the touch screen on Pearl Mini or using the Admin panel.
Available diagnostic tools:
l Connectivity status: Display the status of critical network connections and features like 802.1x, see
Connectivity status results .
l Ping: Test if the Pearl device can reach a specified destination server on the network. Not all networks
support ping.
l Trace route: Trace the route that packet traffic takes to get from Pearl device to a specified destination
server on the network. Not all networks support traceroute.
l Bandwidth test: Display the available upload and download bandwidth speed in Mbps.
l Domain name resolution: Confirm that the domain name of the DNS server configured on Pearl device is
resolvable.
l Probe: Check if a network port is open on the network side.
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