Epiphan Pearl Mini Live Video Production System with 512GB SSD (NA/JP) - Manual (Page 420)

Pearl Mini User Guide Support
Download the logs using the Admin panel
If requested by Epiphan support, you can download the logs files and/or "allinfo" data from your system. These
files help our support team troubleshoot problems.
1. Login to the Admin panel as admin, see Connect to the Admin panel .
2. From the Configuration menu, select Maintenance. The maintenance page opens.
3. Check Permanent Logs and click Apply.
4. Select Maintenance again to refresh the maintenance page and click Download permanent logs. A zip
file containing system downloads.
Download the allinfo file
1. From your browser, run the allinfo script. A file is saved to your computer.
Pearl devices: http://<ip address of your system>/admin/allinfo.cgi
2. Share the log files and the allinfo results with Epiphan support.
Configure remote support
Remote support is enabled on Pearl Mini by default and allows the Epiphan support team to remotely access
Pearl Mini to help you troubleshoot issues and reset lost admin passwords.
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