Epiphan Pearl Mini Live Video Production System with 512GB SSD (NA/JP) - Manual (Page 436)

Pearl Mini User Guide Troubleshooting Quick Reference
Problem Action(s) to Resolve
Choose a different audio encoding when recording MOV files or
use a different media player to playback the recording.
The MOV file type on Pearl also has a time limit of 13h15m,
exceeding this limit will render the file unplayable.
There's no audio when I playback an MP4
file in QuickTime 10.
Apple doesn't support MP3 audio. If your MP4 file is created with
MP3 audio, you will not hear the audio during playback in
QuickTime 10. Choose a different audio encoding when
recording MP4 files or use a different media player to playback
the recording.
I can't hear the audio in VLC or the video
won't play.
VLC version 3.0.3 won't play audio for MP4 fragmented files. In
VLC's Input/Codecs settings page, you can try increasing the file
caching parameter.
VLC version 3.0.6 (windows) won't play MP4 fragmented video
files. This is a VLC issue.
There's noticeable latency on the video
output port. Disabling the audio on the video output port improves latency for
the port, see
Disable or enable audio and output port volume .
Pearl Mini doesn't boot up when powered
on.
Confirm that the power cable is connected to a working power
source. If Pearl Mini is still not powering up, remove any HDMI
cables connected to the output ports on Pearl Mini and try again.
If you're still unable to power up Pearl Mini, contact Epiphan
Support .
System is not starting up correctly.
Ensure there is no USB stick inserted into a USB port during
power up. A potential conflict with the internal hard drive could
cause unexpected behavior.
I can't register my Pearl Mini with Kaltura
using the same device name that I just
deregistered.
If you deregister Pearl Mini from Kaltura and then too quickly
register again using the same name, you may receive the
following error message "Unable to register device: System
name [
MyPearl] already exists". To avoid this, ensure the
deregistered Pearl Mini entry in the list of encoder devices
disappears before registering again using the same device
name.
My login attempt to create an ad hoc event
from Pearl Mini was denied.
Kaltura or Panopto has denied you access to create unscheduled
ad hoc recordings and webcasts using Pearl Mini. Contact your
CMS administrator to either activate your CMS account or enable
the necessary access rights.
Web camera is not working correctly.
There are several possible causes of poor performance on web
cameras:
425