Epiphan Pearl Mini Live Video Production System with 512GB SSD (NA/JP) User Manual
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Pearl Mini User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality. See
Configure encoding
.
2. Increase the Bitrate value and/or decrease the Limit
frame rate value in the Encoding menu. See
Configure
encoding
.
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
The video streamed to my set-top box is
dropping frames.
If you're streaming to set-top boxes that have 10/100 Mbps
interfaces on the same Gigabit Ethernet and you notice frames
are dropping, you can limit the bandwidth of the stream using
traffic shaping to adapt for lower bandwidth set-top boxes and
prevent frame drops, see
Set up traffic shaping
.
Recording won't start.
If recording will not start, check the Disk Status Information to see
if the system is out of storage space. See
Storage capacity and
maintenance
and
Manage recorded files
.
AFU to my CIFS server doesn't work.
Pearl Mini supports Automatic File Transfer (AFU) to CIFS
servers (also known as SMB or samba) with samba version 1.
Firmware upgrade fails.
Reboot the system and try again. If the problem persists, contact
Epiphan support at
.
Certain Media players won't play encoded
videos but others will.
Depending on the media player used, there could be different
issues. If you encounter a playback issue, try using a different
media player. Some issues we know of include:
1. On Windows 10, the Movies & TV app sometimes fails to
playback MP4-fragmented files with MP3 audio: try
changing your MP4 audio encoding to AAC.
2. VLC doesn't play MP4-fragmented files normally.
3. Streams and recordings at very low frame rates (e.g. 1
fps) are not playable in VLC media player, use Windows
Media Player and Quicktime Player instead.
Certain Media players won't play MOV
videos.
Some media players won't play MOV videos that are recorded
with MP3 audio encoding, including:
1. VLC 2.2.4 (Microsoft Windows) if MP3 audio encoding is
at 48 kbps.
2. Movies & TV 10.16122.1029 on Windows 10.
3. Windows Media Player 12.
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