ChamSys MagicQ User Manual - Manual (Page 368)

MagicQ User Manual 339 / 355
Chapter 47
Troubleshooting
47.1 No outputs
Check whether MagicQ is operating correctly by opening the Outputs Window and looking at the data in View Heads. If the
intensity or other attributes are not at their correct levels then check:
• Are the Grand Master and Playback Master faders up?
• Are Playback faders raised?
• Is there channel data recorded in the Cues on the playbacks?
• Is BLIND mode on?
• Heads and dimmers are patched to the correct universe?
If the Outputs Window shows correct values then check the Outputs are configured and enabled correctly in the View DMX I/O
view of the Setup Window. If you are using an Ethernet convertor box check that it is receiving data correctly. Check:
• Outputs are configured correctly
• Outputs are enabled
• Is test mode active in DMX/IO?
• If using network outputs check the IP address and subnet address are configured correctly
Try putting a test pattern on the entire DMX output - in DMX I/O set the test field to Ramp. The Outputs, View Chans, View
DMX shows exactly what is being output on each universe.
47.2 MagicQ not responding
Is the time changing in the Status Display? If so then MagicQ is running o.k. Check
• Master faders up
• Correct playback pages selected
• Playback has a Cue stored on it
• MagicQ is not locked (CTRL top left soft button)
• Is button test mode on (hold top left SHIFT button and press top right SHIFT button)
If the time is not changing then you will have to perform a hard reset on the console.