ChamSys MagicQ User Manual - Manual (Page 43)

MagicQ User Manual 14 / 355
2.5 MagicQ on Mac
MagicQ on Mac includes all the required drivers and no action should be required to install them. MagicQ Wings and Interfaces
must be powered up and connected to the Mac before MagicQ is started.
KNOWN ISSUE: With OSX10.10 Apple FTDI drivers are not compatible with MagicQ Wings and Hardware. MagicQ Version
1.6.7.1 onwards now includes a utility to disable the Apple FTDI Driver and use the correct drivers. To Disable the Apple FTDI
drivers, run MagicQ and select the option to disable the Apple FTDI driver from the Tools menu at the top of the window.
MagicQ will ask for your system password and then confirm the driver is disabled, so the correct drivers can then be used. Quit
MagicQ and restart for the wing to be detected.
This operation only needs to be carried out after a clean install or OSX update.
On OSX 10.9 Mavericks you may need to move the mouse pointer whilst MagicQ is starting to avoid a problem in OSX whereby
the mouse/keyboard become unresponsive.
Due to Apple compatibility issues, MagicQ version 1.5.9.9 or higher is required when running on OSX 10.9 Mavericks.
We recommend you disable Computer sleep and turn off App Nap to avoid MagicQ being shutdown inadvertently.
2.5.1 Turning off App Nap
• Quit MagicQ
• From the OSX Finder, navigate to the /Applications/MagicQ folder
• Select MagicQ.app, then go to the “File” menu and select “Get Info” (or select the app and hit Command+i)
• Check the box for “Prevent App Nap”, found under the General section of Get Info