IDK MSD-54 Series - Manual (Page 259)

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11 Trouble shooting
This chapter recommends what to do if you have problems operating the MSD.
In case the MSD does not work correctly, please check the following items first.
･Are the MSD and all devices plugged in and powered on normally?
･Are cables connected correctly?
･Are there no loose connections?
･Are correct cables supported by devices being used?
･Are signal specifications of connected devices matched to each other?
･Are settings of the display device correct?
･Are there any close objects that may cause noise?
If the problem still cannot be solved, perform the following actions. Refer to manuals of connected devices as
well, since they may possibly be the cause of the problem.
Problem Cause/Check item/Solution Page
Video output
Video is not
output.
Check the error code in “8.18.8 Display device status”. (The MSD has
multiple output connectors. Check the error code of the output connector that
does not output video.)
･Error code 2:
Check if the input device is connected and turned on.
･Error code 3:
Signals are not input. Check [1] to [6] on the next page.
･Error code 4:
A problem may occur in the source device or HDCP authorization. Check
[2], [5], and [6].
･Error code 5:
With using a sink device that does not support HDCP, only video without
content protection such as analog input and test pattern can be output and
a black is output if a signal with content protection is input. Some source
devices check whether the sink device supports HDCP or not and will
output HDCP at all times. Since the MSD supports HDCP, it may not output
video if a sink device that does not support HDCP is connected. In that
case, you can disable HDCP input from the source device in “8.5.2 HDCP
input enabled/disable“.
･Error code 6 and 7:
There are problems in the input device.
･If no error code is displayed:
Set “8.3.15 Test pattern” to a pattern other than “OFF”. If the test pattern is
not output, check [5] to [7]. If the test pattern is output, the source device
may not be outputting video.
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