Brocade Network Advisor IP User Manual v12.3.0 - Manual (Page 1407)

Brocade Network Advisor IP User Manual 1355
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Device technical support
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• Contact — The primary contact at the customer site.
• Description — A description of the customer site.
• Role — A description of the customer site.
a. Right-click in the Available IP Products table and select Expand All.
b. Select the products you want to collect data for in the Available IP Products table and click
the right arrow to move them to the Selected Products and Hosts table.
NOTE
For a VCS fabric, SupportSave data is collected for the nodes in the fabric when you create
the schedule. Nodes removed from the fabric at a later date will still be included. Nodes
added to the fabric at a later date will be ignored.
Technical SupportSave data for IronWare and Fabric OS DCB products is saved to the
following directory: Install_Home\data\ftproot\technicalsupport\ipproducts
Technical SupportSave uses the following naming convention for the IronWare device
support save files: IPProd-Device_Display_Name-IP_Address-Time_Stamp.
Technical SupportSave uses the following naming convention for the Fabric OS DCB device
support save files from the IP tab: IPProd-DCB-Time_Stamp.
If you select more than one IronWare device for collection, the IronWare device support
save files are saved as individual zip files. However, if you select more than one Fabric OS
DCB device for collection, the DCB device support save files are bundled together in a zip
file.
Technical SupportSave data for Network OS products in either standalone or VCS mode
are saved to the following directory:
Install_Home\data\ftproot\technicalsupport\ipproducts\NOS
Technical SupportSave uses the following naming convention for the VCS-enabled
Network OS device support save files:
IPProd-Fabric_Name-Seed_Switch_IP-Time_Stamp\IPProd-Fabric_Name-Product_Name-
Product_IP-Time_Stamp
A consolidated fabric zip file is created only in the when the Management application is
configure with an internal FTP server.
Technical SupportSave uses the following naming conventions for the standalone
Network OS device support save files:
IPProd-Device_Display_Name-IP_Address-Time_Stamp.
If you select more than one standalone Network OS device for SupportSave collection, the
device support save files are saved as individual zip files.
If you select VCS-enabled or Standalone Network OS devices for support save collection
using External FTP or SCP servers, the directory structure is the same as above; however,
the files are not zipped in the External FTP or SCP location.
8. Click the Hosts tab and complete the following steps.
The Available Hosts table displays the following information:
• Name — The name of the available host.
• IP Address — The host port’s IP address.
• Network Address — The network address of the host.