Brocade Network Advisor IP User Manual v12.3.0 - Manual (Page 561)

Brocade Network Advisor IP User Manual 509
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Technical Support Information tab
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4. Click Browse to select the path (defined in the Output Directory field on the Options dialog box
- Backup pane) to the database backup location.
5. Click Restore.
Upon completion, a message displays the status of the restore operation. Click OK to close the
message and the Server Management Console. For the restored data to take effect, re-launch
the Configuration Wizard using the instructions in
“Launching the Configuration Wizard” on
page 6.
Technical Support Information tab
The Technical Support Information tab of the SMC allows you to capture technical support
information for the Management application as well as the configuration files for all switches in
discovered fabrics. This information is saved in a zip file in a location that you specify.
Capturing technical support information
To capture technical support information, complete the following steps.
1. Select the Technical Support Information tab.
2. Select the Include database check box to capture database server support save files and
choose one of the following options:
• Select the Partial option to exclude historical data and events from the database capture.
• Select the Full option to include historical data and events from the database capture.
NOTE
It is recommended that you only capture the partial database.
NOTE
You should only capture the full database when you need to debug Historical Performance
Management or Historical Events issues.
3. Enter the path where you want to save the support data and a name for the support save file in
the Output Path field.
For example, Full_Path\Support_Save_File_Name.zip. You can also browse to the location you
want to save the support data and append the file name to the path when you return to the
Technical Support Information tab.
If you do not specify an output path, the Management application automatically saves the data
to the Install_Home/support directory. The default name of the Server Support Save is
DCM-SS-Time_Stamp.
NOTE
For Linux systems, you cannot have blank spaces in the output path (target directory). If the
output path contains blank spaces, the supportShow files are not complete.
4. Click Capture.
A confirmation message displays when the capture is complete.