Brocade Network Advisor IP User Manual v12.3.0 - Manual (Page 1408)

1356 Brocade Network Advisor IP User Manual
53-1003153-01
Device technical support
40
• Fabrics — The fabric of the host.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the products you want to collect data for in the Available Hosts table and click the
right arrow to move them to the Selected Products and Hosts table.
The Selected Products and Hosts table displays the following information:
 IP Address — The IP address of the selected product or host. For VCS-enabled
product’s, the IP address of the selected node.
 Name — The name of the selected product or host. For VCS-enabled product’s, the
Principal_Switch_Name-Product_Name of the selected node.
 WWN — The world wide name of the selected product or host. For VCS-enabled
product’s, the world wide name of the selected node.
 Firmware Type — The type of firmware: IOS (IronWare)or NOS (Network OS).
 Firmware version — The firmware version of the selected product or host. For
VCS-enabled product’s, the firmware version of the selected node.
 Support Save Credentials — Whether the product or host has supportSave credentials
or not.
Technical SupportSave data for IP products is saved to the following directory:
FTP_Host\ftproot\technicalsupport\ipproducts
9. Select how often you want to purge the support data from the Purge Support Data list .
10. Click OK on the Technical SupportSave dialog box.
11. Click OK on the confirmation message.
Data collection may take 20-30 minutes for each selected switch. This estimate may increase
depending on the number of switches selected. Check the Master Log for status information.
NOTE
Unreachable switches increase the time needed to collect supportSave data.
Starting immediate technical support information
collection
Technical SupportSave uses the built-in FTP, SCP, or SFTP server configured on the Management
server to save data. To make sure the built-in FTP, SCP, or SFTP server is configured correctly, refer
to
“Configuring an external FTP, SCP, or SFTP server” on page 182.
NOTE
Fabric OS switches must be running Fabric OS 5.2.X or later to collect technical support data.
NOTE
Network OS switches must be running Network OS 2.1.X or later to collect technical support data.
NOTE
The HBA must be a managed Brocade HBA.