Troubleshooting, Reference, Troubleshooting -75 – AASTRA 6700i series, 9143, 9480i, 9480i CT SIP Administrator Guide EN User Manual

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41-001343-01 Rev 03, Release 3.2.2

3-75

Troubleshooting

The Troubleshooting feature in the Aastra Web UI provides tasks that a system administrator can

perform on the IP phones for troubleshooting purposes. Using this feature, a system administrator

can:
• Assign an IP address and IP port in which to save log files
• Filter the logs according to severity that get reported to log files
• Save the current local configuration file to a specified location
• Save the current server configuration file to a specified location
• Show task and stack status (including “Free Memory”and “Maximum Memory Block Size”)
• Enable/disable a WatchDog task
• View Error Messages
• Enable/disable the uploading of configuration and crash file information to a pre-defined

server

Aastra Technical Support can then use the information gathered to perform troubleshooting tasks.

Reference

For more information about troubleshooting on the IP Phones, see

Chapter 9, “Troubleshooting.”

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