AASTRA 6700i series, 9143, 9480i, 9480i CT SIP Administrator Guide EN - Manual (Page 718)

41-001343-01 Rev 03, Release 3.2.2 9-15
Configuration and Crash File Retreival
In addition to using the Troubleshooting page in the Aastra Web UI, an Administrator can also use
three new configuration parameters in the configuration files to enable/disable the uploading of
support information to a pre-defined server. These parameters are:
• upload system info server - Specifies the server for which the phone sends the system and
crash files.
• upload system info manual option - Enables and disables the ability to manually upload
support information from the IP Phone UI and Aastra Web UI.
• upload system info on crash - Enables and disables the watchdog to automatically reboot the
phone and send a crash file to the pre-defined server.
When this feature is enabled (configuration files only), support files can be automatically or
manually generated and uploaded when the server detects a phone failure. An Administrator or
User can manually send the files when required using the IP Phone UI or the Aastra Web UI. Each
time the files are generated and uploaded, a new timestamp on the file name is created so that
existing files are not overwritten on the server. File names are generated in the format
MAC ID_Date_Time_server.cfg, MAC ID_Date_Time_local.cfg,
and
MAC ID_Date_Time_crash.cfg
Notes:
1. The phone performs the generation and sending of Support
Information in the background. This feature does not affect the use or
operation of the phone.
2. During a startup or reboot of the phone, an upload of Support
Information is automatically generated and sent to the pre-defined
server.
3. This feature supports the TFTP, FTP, HTTP, and HTTPS
Protocols.