AASTRA 6700i series, 9143, 9480i, 9480i CT SIP Administrator Guide EN - Manual (Page 721)

9-18 41-001343-01 Rev 03, Release 3.2.2
Generating and Sending Support Information from the Aastra Web UI
Use the following procedure to generate and send Support Information files to the server.
Limitations
• If sending the Support Information files to a folder on the server, then writing privileges
must be allowed for that folder.
• If the Administrator password and username are configured in the Server.cfg file, a User can
retrieve that information after the Server.cfg file is loaded to the server.
• TFTP does not report transmission failure if the destination server is down. In this case, the
Support Information files are not sent.
Aastra Web UI
1 Click on Status->System Information-> Support Information.
2 Note: Press <Upload>. The phone immediately generates the applicable Support Information
files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the pre-defined server. The
message “Files Sent” displays.
Upload
Button