AASTRA 6700i series, 9143, 9480i, 9480i CT SIP Administrator Guide EN User Manual
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41-001343-01 Rev 03, Release 3.2.2
The following table identifies the methods you can use to retrieve support information from the
phone to the pre-defined server when the above configuration parameters are enabled.
When this feature is enabled, the phone sends the following support information files to the
server:
• Server.cfg - File in the format MAC ID_Date_Time_server.cfg that contains configuration
information from the aastra.cfg, the <model>.cfg, and the <mac>.cfg files. The MAC
address, date, and time are specified in the file name to identify the phone sending the
information, and the date and time the file was generated and sent to the server.
(for example, 00093D435522_2010-02-25_1141am_server.cfg)
• Local.cfg - File in the format MAC ID_Date_Time_local.cfg that contains information of
locally modified values made using the Aastra Web UI and/or the IP Phone UI. The MAC
address, date, and time are specified in the file name to identify the phone sending the
information, and the date and time the file was generated and sent to the server.
(for example, 00043D199345_2010-02-26_1030am_local.cfg)
• Crash.cfg - (only generated if an error or crash occurs on the phone) File in the format MAC
ID_Date_Time_crash.cfg
that contains information about a current phone error/crash
causing a reboot of the phone . The MAC address, date, and time are specified in the file
name to identify the phone sending the information, and the date and time the file was
generated and sent to the server.
(for example, 00033D000111_2010-02-27_0204pm_crash.cfg)
Configuring Crash File Retrieval Using the Configuration Files
Use the following procedure to configure crash file retrieval from the phone to a server.
Method for Retrieving
Support Info
Description
Configuration Files
(automatic retrieval)
1 Enter “upload system info server” parameter in the configuration files and specify the
server for which the phone sends the system crash information
2 Enter “upload system info on crash: 1” to enable the phone to automatically send
system crash information to the pre-defined server each time the watchdog reboots.
IP Phone UI
(manual retrieval)
1 On the phone, navigate to
Options->Phone Status->Upload System Info.
2 Press “Select” or “Enter”. The system information is immediately sent to the pre-defined
server and the message “Files Sent” displays.
Aastra Web UI
(manual retrieval)
1 On the Aastra Web UI, navigate to
Status->System Information->Support
Information.
2 Press <Upload>. The system information is immediately sent to the pre-defined server
and the message “Files Sent” displays.
Configuration Files
For specific parameters you can set in the configuration files, see