AASTRA 6700i series, 9143, 9480i, 9480i CT SIP Administrator Guide EN - Manual (Page 9)

viii 41-001343-01 Rev 03, Release 3.2.2
Chapter 7
Encrypted Files on the IP Phone
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Encrypted Files on the IP Phone ..............................................................................................................7-2
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Configuration File Encryption Method ............................................................................................... 7-2
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Procedure to Encrypt Configuration Files ......................................................................................... 7-3
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Vendor Configuration File Encryption ................................................................................................ 7-5
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Chapter 8
Upgrading the Firmware
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Upgrading the Firmware ...........................................................................................................................8-2
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Using the “Firmware Update” Page in the Aastra Web UI ................................................................ 8-2
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Using the Restart Feature ................................................................................................................. 8-5
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Using the Auto-Resync Feature ........................................................................................................ 8-7
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Chapter 9
Troubleshooting
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Troubleshooting ........................................................................................................................................9-2
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Log Settings ...................................................................................................................................... 9-2
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Module/Debug Level Settings ........................................................................................................... 9-3
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Support Information ........................................................................................................................... 9-5
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WatchDog Task Feature .................................................................................................................... 9-9
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Error Messages Display ...................................................................................................................9-11
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Configuration and Crash File Retreival ........................................................................................... 9-15
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Troubleshooting Solutions ......................................................................................................................9-19
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Description ...................................................................................................................................... 9-19
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Why does my phone display “Application missing”? ....................................................................... 9-19
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Why does my phone display the “No Service” message? ............................................................... 9-20
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Why does my phone display "Bad Encrypted Config"? ................................................................... 9-20
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Why is my phone not receiving the TFTP IP address from the DHCP Server? .............................. 9-21
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How do I restart the IP phone? ....................................................................................................... 9-22
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How do I set the IP phone to factory default? ................................................................................. 9-23
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How do I erase the phone’s local configuration? ............................................................................ 9-24
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How to reset a user’s password? .................................................................................................... 9-25
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How do I lock and unlock the phone? ............................................................................................. 9-27
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Appendix A
Configuration Parameters
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Setting Parameters in Configuration Files ............................................................................................... A-6
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Operational, Basic, and Advanced Parameters ....................................................................................... A-7
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Simplified IP Phone UI Options Menu ............................................................................................... A-7
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Network Settings ............................................................................................................................... A-8
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DHCP Option Settings .................................................................................................................... A-13
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Password Settings .......................................................................................................................... A-15
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Emergency Dial Plan Settings ......................................................................................................... A-16
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