AASTRA 6700i series, 9143, 9480i, 9480i CT SIP Administrator Guide EN - Manual (Page 452)

41-001343-01 Rev 03, Release 3.2.2 5-175
Configuring an ACD Key Using the Aastra Web UI
Use the following procedure to configure an ACD softkey, programmable key, or expansion
module key using the Aastra Web UI. This procedure uses the 6757i IP phone as an example.
Aastra Web UI
1 Click on Operation->Softkeys and XML
or
Click on Operation->Programmable Keys
or
Click on Operation->Expansion Module <N>.
Depending on your phone-model, the key configuration screen displays. The 6757i Key Screen is
shown as an example
.
2 In the “Type” field, select Auto Call Distribution.
3 In the “Label” field, specify a name for this ACD softkey. The Label helps identify which queue you
are subscribing to when you login. (This field does not apply to the programmable keys on the 6730i,
6731i, 6735i, 6753i, 6755i and 9143i.)
For example: Sales
4 In the “Line” field, select the line which the IP phone uses to subscribe to the queue.
For example: Line 1
5 Click to save your changes.