IAI America XSEL-QX - Manual (Page 29)

5
Part 1 Installation
Chapter 2 Warranty Period and Scope of Warranty
The X-SEL Controller you have purchased passed our strict outgoing inspection. This unit is covered by
the following warranty:
1. Warranty Period
The warranty period shall be either of the following periods, whichever ends first:
x 18 months after shipment from our factory
x 12 months after delivery to a specified location
2. Scope of Warranty
The warranty is valid only for the IAI product you have purchased, provided that the failure occurred during
the aforementioned warranty period despite proper use of the product. If the failure is clearly caused by
defective material or poor workmanship, IAI will repair the product free of charge. Take note, however, that
the following items are excluded from the scope of warranty:
x Discoloration of paint or other normal aging
x Wear of consumable parts due to use
x Subjective imperfection, such as noise not affecting mechanical function
x Defect caused by inappropriate handling or use by the user
x Defect caused by inappropriate or erroneous maintenance/inspection
x Defect caused by use of a part other than IAI’s genuine part
x Defect caused by unauthorized modification, etc., not approved by IAI or its agent
x Defect due to an act of God, accident, fire, etc.
Only the product itself, without accessories, cables, etc., is covered by the warranty. The warranty does
not cover any losses arising from a failure of the delivered product.
The user must bring the defective product to our factory to receive a warranty repair.
3. Scope of Service
The price of the delivered product does not include costs incurred in association with program generation,
dispatch of technician, etc. Therefore, a separate fee will be chargeable in the following cases even during
the warranty period:
x Guidance on installation/adjustment and witnessing of test operation
x Maintenance/inspection
x Technical guidance and training on operation, wiring method, etc.
x Technical guidance and training regarding programs, such as program generation
x Other services and operations where IAI finds a need to charge a separate fee