Microsoft Surface Hub 2 SmCamera - Manual (Page 144)

Error codes Possible root
cause How to resolve Learn more
Multi-Factor
Authentication
(MFA) A device account can't have MFA
enabled . To resolve this issue, try
excluding the Surface Hub device
account from MFA and test again.
- Create and
test a device
account
CAA10001 or
AUTH0006 Conditional
Access (CA)
Policy Follow the instructions above to resolve
Conditional Access issues.
No device
account
added To confirm a device account is added:
1. On Surface Hub, go to Settings >
Surface Hub > Accounts .
2. Verify that a device account is added
successfully: A device account will show
as
Not Set if it isn't added.
3. Create and add a device account and
try connecting to Teams again.
- Create and
test a device
account
unknownautherror Hub still
running earlier
OS
Surface Hub v1 only:
1. Ensure the device is updated to
Windows 10 Team 2020 Update (20H2) .
2. If your Hub v1 device is still running
an earlier OS, it could be affected by
the following
known issue: A small
subset of v1 Surface Hub devices is not
able to automatically upgrade to the
Windows 10 Team 2020
3. To resolve, reimage Hub v1 using the
Surface Hub Recovery Tool and
upgrade to 20H2.
- Known issues:
Surface Hub
- Using the
Surface Hub
Recovery Tool
Conditional
Access (CA)
Policy Follow the instructions above to resolve
Conditional Access issues.
If you still can't successfully sign in to Teams, you can create a support request .
Include the following items:
Any error codes displayed when you attempt to sign in to Teams.
Log files, as noted below.
Support requests