Microsoft Surface Hub 2 SmCamera - Manual (Page 468)

Issue Notes
USB isn't recognized - Check image . Ensure the image is created correctly. All recovery image
files must be extracted from the original .ZIP file and be saved to the root
of your USB drive [the root is the top level of your USB drive].
-
Check USB format. Confirm you’re using a supported USB drive. It must
be a USB 3.0 drive with 16 GB or 32 GB of storage, formatted as FAT32.
You can check if a laptop recognizes the USB and that the BMR image is
present.
- If the USB drive is formatted correctly but still not working, try using a
different USB brand.
- Use a USB-C flash drive instead and start the process from the
beginning.
- Double-check you completed the following step, as shown earlier in
Step 10 from Recovery from a USB drive , and repeated here:
Connect the USB drive to any USB-C or USB-A port on the Surface Hub
2S. Turn off the Hub and then boot from the USB drive.
Try connecting to another USB-C or USB-A port on Surface Hub 2S.
If you have questions or need help, you can create a support request .
Contact Support