Microsoft Surface Hub 2 SmCamera - Manual (Page 388)

When creating a support request with Microsoft Support, the support engineer will
require diagnostic log files. Having the logs before creating the support request will
allow Microsoft to quickly start troubleshooting the problem.
To collect Teams log files:
1. Connect an external keyboard to Surface Hub.
2. Open the Teams app and reproduce the issue by attempting to sign in.
3. Select the Teams app and ensure the focus is on Teams as the active app on the
Hub display.
4. On your keyboard, press Tab three times to highlight the UI element for settings,
represented by three dots ( ... ).
5. Press CTRL + ALT + SHIFT + 1 to download the Teams log files.
6. Open File Explorer , go to Downloads , and look for the folder containing the Teams
log files.
7. Copy the folder to a USB drive.
To learn more, see Configure log files for monitoring and troubleshooting in Teams
Surface Hub log files
Any applicable Azure sign-in logs that indicate sign-in failure
Diagnostic Teams log files
Surface Hub & Azure log files