Microsoft Surface Hub 2 SmCamera - Manual (Page 476)

battery support and include the following details:
Model number of APC Charge Mobile Battery.
Serial number of APC Charge Mobile Battery.
Date of purchase.
Results of Basic Troubleshooting steps outlined on the
APC FAQs page.
Results of the troubleshooting steps outlined on this page.
Or if your Surface Hub doesn’t power on despite bypassing the APC Charge Mobile
Battery (step C), refer to
Troubleshoot Surface Hub 2S power and contact Microsoft for
support regarding Surface Hub 2S.
APC Charge Mobile Power Supply User Manual .
 Tip
The model and serial numbers are located on the top panel of the APC Charge
Mobile Battery.
Learn more