Microsoft Surface Hub 2 SmCamera - Manual (Page 351)

Issue Causes Possible fixes
When trying to join a domain,
an error shows that the
account couldn't authenticate
using the specified credentials. The credentials provided are
not capable of joining the
specified domain. Enter correct credentials for an
account that exists in the
specified domain.
When specifying a group from
a domain, an error shows that
the group couldn't be found
on the domain. The group may have been
removed or no longer exists. Verify that the group exists
within the domain.
Issue Causes Possible fixes
People land on this page and
are asked for the Exchange
server address. The Exchange server isn't
configured for auto-discovery. Enable auto-discovery of the
Exchange server for the device
account, or enter the account's
Exchange server address
manually.
Issue Causes Error codes Possible fixes
Can't sync
mail/calendar. The account has
not allowed the
Surface Hub as an
allowed device. 0x86000C1C Add the Surface Hub device
ID to the allowed list by
setting the
ActiveSyncAllowedDeviceIds
property for the mailbox.
This section lists status codes, mapping, user messages, and actions an admin can take
to solve Exchange ActiveSync errors.
Hex Code Mapping User-
Friendly
Message Action admin
should take
First run, Domain join page issues
First run, Exchange server page
First run, On-device issues
Exchange ActiveSync errors