Microsoft Surface Hub 2 SmCamera User Manual

Page 353

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background image

Hex Code

Mapping

User-
Friendly
Message

Action admin
should take

0x85050003

E_CREDENTIALS_EXPIRED (Credentials have
expired and need to be updated)

The
password
must be
updated.

Update the
password.

0x8505000D E_AIRSYNC_RESET_RETRY

Can't
connect to
the server
right now.
Wait a while
or check the
account's
settings.

This is normally a
transient error
but if the issue
persists check the
number of
devices
associated with
the account and
delete some of
them if the
number is large.

0x86000C16

E_NEXUS_STATUS_USER_HASNOMAILBOX

The mailbox
was
migrated to
a different
server.

You should never
see this error. If
the issue persists,
re-provision the
account.

0x85010004

E_HTTP_FORBIDDEN

Can't
connect to
the server
right now.
Wait a while
and try
again, or
check the
account's
settings.

Verify the server
name to make
sure it is correct.
If the account is
using cert based
authentication
make sure the
certificate is still
valid and update
it if not.

0x85030028

E_ACTIVESYNC_PASSWORD_OR_GETCERT

The
account's
password or
client
certificate
are missing
or invalid.

Update the
password and/or
deploy the client
certificate.

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