Microsoft Surface Hub 2 SmCamera - Manual (Page 554)

Use the Surface Hub Recovery Tool
Article • 01/23/2023
The Microsoft Surface Hub Recovery Tool helps you reimage your Surface Hub Solid
State Drive (SSD) from a separate PC without replacing the SSD or calling support. Use
this tool for any of the following scenarios:
You're unable to recover Surface Hub from the cloud .
You need to reimage an SSD that that has an older version of the operating
system.
You no longer have access to the Administrator password.
You're encountering boot errors that prevent restarting Surface Hub.
To reimage the Surface Hub SSD using the Recovery Tool, you'll need to remove the SSD
from the Surface Hub and connect the drive to the USB-to-SATA cable. Next, connect
the cable to the desktop PC on which the Recovery Tool is installed. For more
information on how to remove the existing drive from your Surface Hub, see
Surface
Hub SSD replacement .
If the tool is unsuccessful in reimaging your drive, contact Surface Hub Support .
Host PC running 64-bit version of Windows 10, version 1607 or higher.
Internet access
Open USB 2.0 or greater port
USB-to-SATA cable
10 GB of free disk space on the host computer
７ Note
The tool won't fix physically damaged SSDs.
） Important
Do not let the device go to sleep or interrupt the download of the image file.
Prerequisites
Mandatory