Microsoft Surface Hub 2 SmCamera - Manual (Page 561)

Use cloud recovery for BitLocker on
Surface Hub
Article • 02/16/2023
This article describes how to use the cloud recovery function if you are unexpectedly
prompted by BitLocker on a Surface Hub device.
To perform a cloud recovery, follow these steps:
1. Select Press Esc for more recovery options .
７ Note
You should follow these steps only if a BitLocker recovery key isn't available.
２ Warning
This recovery process deletes the contents of the internal drive. If the process
fails, the internal drive will become completely unusable. If this occurs, you
will have to log a service request with Microsoft for a resolution.
After the recovery process is complete, the device will be reset to the factory
settings and returned to its Out of Box Experience state.
After the recovery, the Surface Hub must be completely reconfigured.
） Important
This process requires an open Internet connection that does not use a proxy or
other authentication method.
Cloud recovery process