Microsoft Surface Hub 2 SmCamera - Manual (Page 349)

Possible fixes for issues with Surface Hub first-run program.
Issue Causes Possible fixes
Cannot find account when
asked for domain and user
name. Domain needs to be the fully
qualified domain name
(FQDN). The FQDN should be provided
in the domain field.
Issue Causes Possible fixes
Unable to find the provided
account in Azure AD. The provided account's User
Principal Name (UPN) has a
tenant that can't be reached in
Azure AD. Make sure that you have a
working Internet connection,
and that the device can reach
Microsoft Online Services.
Make sure the account
credentials are entered
correctly.
Unable to reach the specified
directory. The provided account domain
specifies a domain that can't
be reached. Make sure that you have a
working network connection,
and that the device can reach
the domain controller. Make
sure the account credentials
are entered correctly. You can
also try using the FQDN
instead.
Can't auto-discover Exchange
server. The Exchange server isn't
configured for auto-discovery. Enable auto-discovery of the
Exchange server for the device
account, or enter the account's
Exchange server address
manually.
Could not discover the SIP
address after entering the
account credentials. There was no SIP address entry
in Active Directory or Azure
AD. Make sure the account is
enabled with Skype for
Business and has a SIP
address. If not, you can enter
the SIP address manually into
the text box.
Issue Causes Error codes Possible fixes
Account could not The account is not enabled as None Make sure the
Device account page, issues for new account settings
Device account page, issues for existing account settings