Windows update for business deferral policy, Test with open network mirror network port – Microsoft Surface Hub 2 SmCamera User Manual
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Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
For troubleshooting purposes you can test connecting the Surface Hub to an open
network to see if the device is able to download Windows updates. This will help
confirm if the internal network isn't meeting the necessary network requirements for
Windows update. To test with an open network do the following:
If a proxy is configured, unconfigure it on the Surface Hub.
Settings > Network &
internet > Proxy
Disconnect the Surface Hub from the network and connect it to a mobile Wi-Fi
hotspot.
Settings > Network & internet > Wi-Fi
Navigate to
Settings > Update & security
and check for updates. If updates are
still not found reboot the device and try again.
Port mirroring is a technique used on a network switch or router to send a copy of
network packets seen on the specified ports (source ports) to other specified ports
(destination ports). After enabling port mirroring on the Surface Hub port, the packets
can be monitored and analyzed by an administrator to determine if any Microsoft
endpoints are unaccessible.
is a feature that allows IT administrators to manage when
Windows devices receive updates. Administrators can defer or pause updates, allowing
time to validate them before installing them on all devices. Feature updates can be
deferred up to 365 days and quality updates can be deferred up to 30 days. Deferring
means the device won't receive the update until it has been released for at least the
number of deferral days you specified (offer date = release date + deferral date).
If your Surface Hub isn't updating, confirm if a
Windows Update deferral policy
is
applied. The specific policies are:
Test with open network
Mirror network port
Windows Update for Business deferral policy