Microsoft Surface Hub 2 SmCamera - Manual (Page 347)

Troubleshoot Microsoft Surface Hub
Article • 01/03/2023
Troubleshoot common problems, including setup issues, Exchange ActiveSync errors.
The Surface Hub Hardware Diagnostic tool contains interactive tests which allow you
to confirm essential functionality of your Hub is working as expected. In addition to
testing hardware, the diagnostic can test the resource account to verify that it is
configured properly for your environment. If problems are encountered, results can be
saved and shared with the Surface Hub Support Team. For usage information, see
Using
the Surface Hub Hardware Diagnostic Tool to test a device account .
Common issues are listed in the following table, along with causes and possible fixes.
The
Setup troubleshooting section contains a listing of on-device problems, along with
several types of issues that may be encountered during the first-run experience. The
Exchange ActiveSync errors section lists common errors the device may encounter when
trying to synchronize with an Microsoft Exchange ActiveSync server.
This section lists causes, and possible fixes to help troubleshoot issues you might find
when you set up your Microsoft Surface Hub.
Possible fixes for issues on the Surface Hub after you've completed the first-run
program.
Issue Causes Possible fixes
Not receiving automatic
accept/decline messages. The device
account isn't
configured to
automatically
accept/decline
messages. Use PowerShell cmdlet
Set-CalendarProcessing
$upn -AutomateProcessing AutoAccept
.
The device
account isn't
configured to
process external
meeting
requests. Use PowerShell cmdlet
Set-CalendarProcessing
$upn -ProcessExternalMeetingMessages $true
.
Setup troubleshooting
On-device