Microsoft Surface Hub 2 SmCamera - Manual (Page 359)

If error OOBEAADV10 is shown, the Surface Hub cannot reach the necessary Microsoft
365 endpoints. If encountered, follow the below troubleshooting steps in order.
Step Troubleshooting Step Purpose Additional Information
1 If your organization
uses a proxy, ensure
the proxy settings
and required
certificates are
installed on the
Surface Hub. Allows Surface Hub to
reach necessary
Microsoft endpoints to
Azure AD join the device. To configure proxy settings on a
Surface Hub during OOBE, a
provisioning package needs to be
created and installed . If a certificate is
required, refer to the instructions
included in
Create provisioning
packages for Surface Hub .
2 Connect Surface Hub
to a less restrictive
network, such as a
different VLAN, guest
network or mobile
Wi-Fi hotspot. Using a less restrictive
network may resolve the
connectivity issue.
3 Mirror network port
the Surface Hub is
using to capture and
log network traffic.
Analyze logs to
determine if
something is being
blocked. Third-party network
packet capture software
can't be installed natively
on the Surface Hub.
Mirroring the network
port allows for this data
to be captured. Visit Office 365 URLs and IP address
ranges for a detailed list of Microsoft
endpoints that should be reachable.
Unable to reach Azure AD