Pack & ship surface hub 2s for service, If you’re still unable to power on the device, try, Reseating the compute cartridge – Microsoft Surface Hub 2 SmCamera User Manual

Page 481: How to pack and ship surface hub 2s

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How to pack and ship Surface Hub 2S

Article • 02/22/2023

This article explains how to pack Surface Hub 2S for shipment or service.

Step Task

Illustration

1.

Remove the pen and the camera. Don't pack them with the
unit.

2.

Remove the drive and the power cable. Don't pack them
with the unit. Don't pack the Setup guide with the unit.

3.

Unplug all cables, slide the cover sideways, and unscrew
the locking screw of the compute cartridge.

4.

Slide the compute cartridge out of the unit.

5.

You'll need the compute cartridge and a screwdriver.

6.

Remove the cover screw and the cover from the compute
cartridge, and then remove the solid state drive (SSD).

7.

Replace the cover and slide the compute cartridge back
into the unit.

Important

When packing your device for shipment, make sure that you use the original
packaging that came with Surface Hub 2S.

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