Troubleshoot csp policy settings, Troubleshoot mdm issues – Microsoft Surface Hub 2 SmCamera User Manual
Page 392
Troubleshoot configuration service
provider policy settings for Surface Hub
Article • 02/06/2023
Configuration service providers
(CSPs) enable a rich set of options for deploying policy
settings to Surface Hub. Try these common troubleshooting steps if your CSP settings
are not working on your Surface Hub.
1. First, ensure that Surface Hub is enrolled in a mobile device management (MDM)
provider--without errors and is syncing correctly. To verify, sign in to Surface Hub
with an admin account, and go to
Settings
>
Surface Hub
>
Device management
.
If you see a tenant with an email address, the device is enrolled in MDM.
2. To check the sync status or any sync errors, select the email address and choose
Info to display the device sync status.
1. Refer to the following documentation to verify that your CSP is supported on
Surface Hub.
2. Upon confirmation that your CSP is supported on Surface Hub, sign in to the
Devices
>
Configuration profiles
and
select your CSP.
3. On the CSP page, ensure the
Configuration profile
is applied to a
Device group
(not a user group or device account).
4. Ensure your CSP is successfully deployed to your Surface Hub. In Endpoint
Manager, select
Devices
>
All devices
> and choose your Surface Hub.
5. Select
Device configuration
and check that the CSP is deployed successfully.
6. Ensure the appropriate
are allowed through the
proxy/firewall.
Troubleshoot MDM issues