Microsoft Surface Hub 2 SmCamera User Manual

Page 350

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authenticate with the
specified credentials.

a user in Active Directory (AD),
needs a password to
authenticate, or the password
is incorrect.

credentials are entered
correctly. Enable the
account as a user in AD
and add a password, or
set the
RoomMailboxPassword
.

Error 0x800C0019 is
displayed when
providing an
Exchange server.

The device account requires a
certificate to authenticate.

0x800C0019 Install the appropriate

certificate using
provisioning packages.

Device account
credentials are not
valid for the provided
Exchange server.

The provided Exchange server
is not where the device
account's mailbox is hosted.

None

Make sure you are
providing the correct
Exchange mail server for
the device account.

HTTP timeout while
trying to reach
Exchange server.

0x80072EE2

Couldn't find the
provided Exchange
server.

The Exchange server provided
could not be found.

None

Ensure that you have a
working network or
Internet connection,
and that the Exchange
server you provided is
correct.

http not supported.

An Exchange server with

http://

instead of

https://

was

provided.

None

Use an Exchange server
that uses https.

People land on the
page titled "There's a
problem with this
account" regarding
ActiveSync.
 

The ActiveSync policy
PasswordEnabled is set to True
(or 1).

None

Create a new ActiveSync
policy where
PasswordEnabled is set
to False (or 0), and then
apply that policy to the
account.

The Surface Hub doesn't have
a connection to Exchange.

None

Make sure that you
have a working network
or Internet connection.

Exchange returns a status code
indicating an error.

None

Make sure that you
have a working network
or Internet connection.

 

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