Fluke Biomedical medTester 5000C - Manual (Page 4)

Restocking Charges
Products returned within 30 days of original purchase are subject to a minimum restocking fee
of 15 %. Products returned in excess of 30 days after purchase, but prior to 90 days, are
subject to a minimum restocking fee of 20 %. Additional charges for damage and/or missing
parts and accessories will be applied to all returns.
Return Procedure
All items being returned (including all warranty-claim shipments) must be sent freight-prepaid to
our factory location. When you return an instrument to Fluke Biomedical, we recommend using
United Parcel Service, Federal Express, or Air Parcel Post. We also recommend that you insure
your shipment for its actual replacement cost. Fluke Biomedical will not be responsible for lost
shipments or instruments that are received in damaged condition due to improper packaging or
handling.
Use the original carton and packaging material for shipment. If they are not available, we
recommend the following guide for repackaging:
ƒ Use a double–walled carton of sufficient strength for the weight being shipped.
ƒ Use heavy paper or cardboard to protect all instrument surfaces. Use nonabrasive material
around all projecting parts.
ƒ Use at least four inches of tightly packed, industry-approved, shock-absorbent material
around the instrument.
Returns for partial refund/credit:
Every product returned for refund/credit must be accompanied by a Return Material
Authorization (RMA) number, obtained from our Order Entry Group at 1-800-648-7952 or 1-
425-446-6945.
Repair and calibration:
To find the nearest service center, goto
www.flukebiomedical.com/service or
In the U.S.A.:
Cleveland Calibration Lab
Tel: 1-800-850-4606
Email:
[email protected]
Everett Calibration Lab
Tel: 1-888-99 FLUKE (1-888-993-5853)
Email:
[email protected]
In Europe, Middle East, and Africa:
Eindhoven Calibration Lab
Tel: +31-402-675300
Email:
[email protected]
In Asia:
Everett Calibration Lab
Tel: +425-446-6945
Email: [email protected]
Certification
This instrument was thoroughly tested and inspected. It was found to meet Fluke Biomedical’s
manufacturing specifications when it was shipped from the factory. Calibration measurements are