Brocade Network Advisor SAN + IP User Manual v12.1.0 User Manual
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Brocade Network Advisor SAN + IP User Manual
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Device technical support
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Location — The customer site location.
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Contact — The primary contact at the customer site.
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Description — A description of the customer site.
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State — The switch state, for example, online or offline.
•
Status — The operational status of the switch, for example, unknown or marginal.
a. Right-click in the Available SAN Products table and select Expand All.
b. Select the switches you want to collect data for in the Available SAN Products table and
click the right arrow to move them to the Selected Products and Hosts table.
Technical SupportSave data for Fabric OS devices is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical SupportSave uses the following naming convention for the Fabric OS device
support save files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
8. Click the IP Products tab, if necessary, and complete the following steps.
The Available IP Products table displays the following information:
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Group/Product — All discovered devices and ports as both text and icons.
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Name — The name of the available product.
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IP Address — The switch port’s IP address.
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Product Type — The type of product.
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Serial # — The serial number of the device.
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Status — The operational status of the switch, for example, unknown or marginal.
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Vendor — The hardware vendor’s name.
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Model — The name and model number of the hardware.
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Port Count — The total number of ports.
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Firmware — The firmware version.
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Build Label — The build version.
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Location — The customer site location.
•
Contact — The primary contact at the customer site.
•
Description — A description of the customer site.
•
Role — A description of the customer site.
a. Right-click in the Available IP Products table and select Expand All.
b. Select the products you want to collect data for in the Available IP Products table and click
the right arrow to move them to the Selected Products and Hosts table.
For a VCS fabric, SupportSave data is collected for the nodes in the fabric when you create
the schedule. Nodes removed from the fabric at a later date will still be included. Nodes
added to the fabric at a later date will be ignored.
Technical SupportSave data for IronWare and Fabric OS DCB products is saved to the
following directory: Install_Home\data\ftproot\technicalsupport\ipproducts