Westermo RedFox Series - Manual (Page 877)

Westermo OS Management Guide
Version 4.17.0-0
The download of configuration and certificates is using HTTPS (TCP port 443) to
access the on-line servers. If you are behind a firewall, please make sure it does
not block this port for outbound connections. (And while you are at it, you should
also check that outbound UDP traffic to port 1194 is allowed as that will be used
for the SSL VPN tunnel later.)
37.3.3 The system time is incorrect
The SSL VPN functionality is using certificates for authentication. These certifi-
cates are valid for a defined time range (WeConnect certificates are normally
valid for several years). It is important that the system time is correctly set to
the current time as the tunnel will not be established if the time is outside the
validity time range of the certificate.
A WeOS unit that has been stored for a long time without power attached may
reset the internal clock. The internal power source (similar to a battery) is slowly
drained.
You need to manually set the current time in the unit, or even better, configure
NTP to automatically set the time from a time server.
37.3.4 The connection to the WeConnect download service was
interrupted
This error message is shown if one of these things occured:
❼ You entered incorrect information for Secure Network Code or One Time
Password.
❼ The One Time Password had already been used before.
❼ The Internet connection went away before or during the file transfer.
❼ The downloaded file was corrupted during the transfer.
❼ The WeConnect servers had some kind of problem.
Please check that you have the correct ID and password, and re-run the WeCon-
nect installation. If the information seems OK but still does not work, you can
try generating a new one time password in the WeConnect portal and re-run the
installation.
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