Brocade Network Advisor SAN User Manual v12.3.0 - Manual (Page 1559)

Brocade Network Advisor SAN User Manual 1507
53-1003154-01
Launch Client troubleshooting
G
Unable to log into the Client (the application
does not launch when you use a valid user
name and password and exceptions are thrown
in the client side). Use one the following procedures to configure the IP address in the host file.
Windows operating systems
1
Log in using the 'Administrator' privilege.
2 Select Start > Run.
3 Type drivers in the Open field and press Enter.
4 Go to the ‘etc’ folder and open the ‘hosts’ file using a text editor.
5 Add the IP address and host name of the client in the following format: IP_Address
Host_Name.
For example, 127.0.0.1 localhost
6 Save and exit the file.
Unix operating systems
1
Log in using the 'root' privilege.
2 Open the ‘/etc/hosts’ file using a text editor.
3 Add the IP address and host name of the client in the following format: IP_Address
Host_Name.
For example, 127.0.0.1 localhost
4 Save and exit the file.
Unable to launch the remote client (the SSL
setting, web server port number, or server
starting point number changed during the
server upgrade). To remove the old link and launch the correct remote client version, complete the
following steps.
1
Clear the previous version from the Java cache,.
a
Select Start > Settings > Control Panel > Java.
The Java Control Panel dialog box displays.
b Click View on the General tab.
The Java Cache Viewer dialog box displays.
c Right-click the application and select Delete.
d Click Close on the Java Cache Viewer dialog box.
e Click OK on the Java Control Panel dialog box.
2 Log into the remote client from the browser.
a
Open a web browser and enter the IP address of the Management application
server in the Address bar.
If the web server port number does not use the default (443 if is SSL Enabled;
otherwise, the default is 80), you must enter the web server port number in
addition to the IP address. For example, IP_Address:Web_Server_Port_Number.
The Management application web start screen displays.
b Click the Management application web start link.
The Log In dialog box displays.
c Enter your user name and password.
The defaults are Administrator and password, respectively.
NOTE: Do not enter Domain\User_Name in the User ID field for LDAP server
authentication.
d Select or clear the Save password check box to choose whether you want the
application to remember your password the next time you log in.
e Click Login.
f Click OK on the Login Banner dialog box.
The Management application displays.
NOTE: When you launch the Management application or navigate to a new view,
the SAN tab displays with a gray screen over the Product List and
Topology Map while data is loading.
Problem Resolution