Brocade Network Advisor SAN User Manual v12.3.0 - Manual (Page 442)

390 Brocade Network Advisor SAN User Manual
53-1003154-01
Call Home overview
9
Call Home overview
NOTE
Call Home is supported on Windows systems for all modem and e-mail Call Home centers and is
supported on UNIX for the e-mail Call Home centers.
Call Home notification allows you to configure the Management application server to automatically
send an e-mail alert or dial in to a support center to report system problems on specified devices
(Fabric OS switches, routers, and directors). If you are upgrading from a previous release, all of your
Call Home settings are preserved.
Call Home supports multiple Call Home centers which allows you to configure different devices to
contact different Call Home centers. When you make any Call Home configuration changes or a Call
Home event trigger occurs, the Management application generates an entry to the Master Log.
You can configure Call Home for the following Call Home centers:
• Brocade E-mail (Windows and UNIX)
• EMC (Windows only)
• HP LAN (Windows only)
• IBM (Windows only)
• IBM E-mail (Windows and UNIX)
• NetApp E-mail (Windows and UNIX)
• Oracle E-mail (Windows and UNIX)
When configuring modem and HP LAN Call Home centers, you must enter the customer contact
information in the device’s Element Manager. You may also need to configure the Management
application server IP address manually as an SNMP trap recipient for Fabric OS devices.
Call Home allows you to automate tasks that occur when the Call Home event trigger is fired. When
a Call Home event trigger occurs, the Management application generates the following actions:
• Sends an e-mail alert to a specified recipient or dials in to a support center.
• Triggers supportSave on the switch (if supportSave is enabled on the switch) prior to sending
an alert. The supportSave location is included in the alert.
NOTE
The HP LAN Call Home alert displays the directory separation characters with a double
backslash (\\) instead of a single backslash (\).
• Adds an entry to the Master Log file and screen display.
• Generates an XML report (only available with EMC Call Home centers) with the product details,
which is sent with the e-mail alert.
• Generates an HTML report for e-mail-based Call Home centers.
For more information about Call Home events, refer to “Call Home Event Tables” on page 1439. For
more information about events, refer to “Fault Management” on page 1255.