Getting technical help, Other industry resources – Brocade Network Advisor SAN User Manual v12.3.0 User Manual
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Brocade Network Advisor SAN User Manual
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Other industry resources
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. Management Application Serial Number
To obtain the Management application serial number, select Help > License. The License
dialog box displays.
2. General Information
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
3. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
•
Brocade 200E—On the nonport side of the chassis
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side
on the left
' "! &'
FT00X0054E9