Yaskawa Matrix Converter - Manual (Page 11)

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Warranty Information
„ Free Warranty Period and Scope
Warranty Period
This product is warranted for twelve months after delivery to the customer, or if applicable,
eighteen months from the date of shipment from the Yaskawa factory, whichever comes first.
Scope of Warranty
Inspections
Periodic inspections must be conducted by the customer. However, upon request, someone from
Yaskawa or one of Yaskawa’s Service Centers can inspect the product for a fee. In this case, if
after conferring with the customer, a Yaskawa product is found to be defective due to Yaskawa
workmanship or materials and the defect occurs during the warranty period, then this fee will be
waived and the problem remedied free of charge.
Repairs
If a Yaskawa product is found to be defective due to Yaskawa workmanship or materials and the
defect occurs during the warranty period, Yaskawa will provide a replacement, repair the defec-
tive product, and provide shipping to and from the site free of charge.
However, if the Yaskawa Authorized Service Center determines that the problem with a
Yaskawa product is not due to defects in Yaskawa’s workmanship or materials, then the cus-
tomer will be responsible for the cost of any necessary repairs. Some problems that fall outside
the scope of this warranty are:
• Problems due to improper maintenance or handling, carelessness, or other reasons where the
customer is deemed responsible.
• Problems that result from any additions or modifications made to a Yaskawa product without
having consulted Yaskawa first.
• Problems due to the use of a Yaskawa product outside the operation conditions specified in
the manual.
• Problems caused by natural disaster or fire.
• Any other problems not due to defects in Yaskawa workmanship or materials.
Warranty service is only applicable within the country where the product was purchased.
However, after-sales service is available for customers outside the country where the product
was purchased for a reasonable fee. Contact your local Yaskawa representative for more infor-
mation.
„ Exceptions
Any inconvenience to the customer or damage to non-Yaskawa products due to a defect in a
Yaskawa product, are not covered by this warranty, whether within or outside the warranty
period.
„ Restrictions
• The MxC was not designed or manufactured for use with devices or systems that may directly
threaten or harm anyone in any way.
• Customers who intend to use the product described in this manual for devices or systems
relating to transportation, health care, space aviation, atomic or electric power, or underwater
use must contact their Yaskawa representatives or the nearest Yaskawa sales office before-
hand.
• This product has been manufactured under strict quality-control guidelines. However, if this
product is to be installed in any location where failure of this product could involve or result
in loss of human life or in a facility where failure may cause a serious accident or physical
injury, safety devices must be installed to minimize the likelihood of any accident.