Bayer HealthCare Rapidlab 800 - Manual (Page 397)

4Ć109 Troubleshooting the System
Troubleshooting Bar Codes
Use this table if you observe problems with bar codes or the bar code scanner.
Problem Probable Cause and Solution
The bar code scanner
works intermittently Faulty scanning technique, poor bar code print quality, or loose
cable connection to the port on the 800 system.
1. Check the bar code scanner, cable, and cable connections.
2. Check system setup to ensure that the bar code scanner is
enabled.
3. Ensure that you are scanning the correct bar code symbol
for the sample or control.
4. Test the bar code scanner as described in Bar Code
Scanner Test, page 4-77.
The system does not
emit a beep and data
does not appear on
screen when you scan
with the bar code
scanner Incorrect symbology selected in system setup; incorrect or
defaced bar code labels; or faulty bar code scanner, cable, or
port, incorrect field in focus.
1. Check system setup to ensure that the bar code scanner is
enabled.
2. Ensure that you are scanning the correct bar code symbol
for the sample or control.
3. Check the bar code scanner, cable, and cable connections.
4. Ensure that the labels were created with the correct
symbology.
5. Ensure you have the correct field highlighted.
6. Ensure that the system has power.
7. Test the bar code scanner as described in Bar Code
Scanner Test, page 4-77.
Refer to the 800 Series Bar Coding Features technical bulletin for detailed
information about the set up for the bar code features.