Bayer HealthCare Rapidlab 800 - Manual (Page 399)

4Ć111 Troubleshooting the System
Troubleshooting the Roll Printer
Use this table if you observe problems with the roll printer.
Problem Probable Cause and Solutions
Printer is not printing
at all 1. Ensure the thermal paper is feeding correctly and that it is
not reversed. Refer to Replacing the Printer Paper in
Section 3.
2. Check for a paper jam and clear it.
3. Remove paper dust if it has accumulated in the printer.
4. Ensure the system has power.
5. Check the operating setup to ensure that the roll printer
report option is on.
Printer is not printing
correctly 1. Test the roll printer as described in Roll Printer Test,
page 4-76.
2. Clean the roll printer as described in Cleaning the Roll
Printer in Section 3.
3. Repeat the Roll Printer Test.
4. Replace the roll of printer paper as described in Replacing
the Printer Paper in Section 3 using Bayer Diagnostics
paper.
Troubleshooting the Probe
Use this table if you observe problems with the sample probe. Refer to Removing
Obstructions from the Sample Entry Components, page 4-79.
Problem Probable Cause and Solutions
Sample probe is not
working correctly 1. Ensure the sample probe is installed correctly and that it is
clean.
2. Ensure the capillary seal is installed correctly.
3. Check the probe, sample port, probe mount, and capillary
seal for obstructions.
4. Test the sample entry components as described in Sample
Entry Test, page 4-67.
5. If the probe is damaged, replace the probe.