H3C Technologies H3C Intelligent Management Center - Manual (Page 576)

558
Performing an advanced query for trouble tickets
1. Access the Trouble Ticket List page.
2. Click the Advanced Query link on the upper right side of the Trouble Ticket Query area.
You can perform an advanced query if you see Basic Query on the upper right side of the Trouble
Ticket Query area.
3. Specify one or more of the following query criteria:
{
Ticket ID—Enter a trouble ticket ID. UAM supports fuzzy matching for this field. For example, if
you enter 1, all trouble tickets with the trouble ticket IDs containing 1 are queried.
{
Account Name—Enter the account name of the endpoint user who submits the trouble ticket.
UAM supports fuzzy matching for this field. For example, if you enter lab, all trouble tickets
submitted by endpoint users whose account names contain lab are queried.
{
User Name—Enter the user name of the endpoint user who submits the trouble ticket. UAM
supports fuzzy matching for this field. For example, if you enter office, all trouble tickets
submitted by endpoint users whose user names contain office are queried.
{
Contact Phone Number—Enter the contact telephone number of the endpoint user. UAM
supports fuzzy matching for this field. For example, if you enter 0, all trouble tickets submitted by
endpoint users whose contact telephone numbers contain 0 are queried.
{
Status—Select a trouble ticket state from the list: Handled, To Be Handled, or Fed Back.
{
Contact Address—Enter the contact address of the endpoint user. UAM supports fuzzy matching
for this field. For example, if you enter building-2, all trouble tickets submitted by endpoint users
whose contact addresses contain building-2 are queried.
{
Reported From/To—Enter the time range when the trouble tickets are reported, or click the
Calendar icon to select the time range. The time range must be in the format of
YYYY-MM-DD.
{
Trouble Time From/To—Enter the time range when the troubles occurred, or click the Calendar
icon to select the time range. The time range must be in the format of YYYY-MM-DD.
{
Summary—Enter summary information of the trouble. UAM supports fuzzy matching for this
field. For example, if you enter disconnect, all trouble tickets with the summary information
containing disconnect are queried.
{
Trouble Description—Enter detailed information of the trouble. UAM supports fuzzy matching
for this field. For example, if you enter server error, all trouble tickets with the trouble descriptions
containing server error are queried.
{
Operator—Enter the operator ID that solves the trouble. UAM supports fuzzy matching for this
field. For example, if you enter lab, all trouble tickets solved by operators whose IDs contain lab
are queried.
{
Typical—Select Yes or No from the list.
{
Handled From/To—Enter the time range when the trouble tickets are handled, or click the
Calendar icon to select the time range. The time range must be in the format of
YYYY-MM-DD.
{
Solution—Enter the solution of the trouble ticket. UAM supports fuzzy matching for this field. For
example, if you enter reinstall, all trouble tickets with the solutions containing reinstall are
queried.
{
Satisfaction Degree—Select an evaluation result from the list: Outstanding, Above Average,
Satisfactory, Below Average, or Unsatisfactory.