Dell Emulex Family of Adapters - Manual (Page 543)

OneCapture™ User Manual P010073-01A Rev. A
4. Troubleshooting
VMware Systems
543
4. Troubleshooting
There are several circumstances in which your system may operate in an unexpected
manner. The Troubleshooting section explains many of these circumstances and offers
one or more workarounds for each situation.
Note: If no operating system is specified, then the issue is applicable to all operating
systems.
Table 4-1 OneCapture troubleshooting
Situation Resolution
UCNA information was not captured. You must install OneCapture on the system where you are
collecting data. Install the OneCommand Manager application
from the Emulex website. Additionally, install the driver for the
devices on the system. The drivers must be installed before
driver information is available for capture.
The output HTML file displays a
“missing Data File” error. Ensure that the zipped file has been extracted completely from
the archive folder before you open the HTML file.
Cannot connect although the user
name and password are correct.
Access through OneCapture VMware
ESXi is denied. (VMware systems
only) Due to the nature of command line processing, OneCapture
cannot handle the parameter when it includes these special
characters: ~!@#$%^&*()_+{}|:"<>?[]\;',./ .
Make sure that the username and password do not include any of
these special characters, and try again.
After connecting, the OneCapture
VMware script displays an “Emulex
CIM-provider” warning. (VMware
systems only) Install the Emulex CIM Provider on the VMware ESXi system. You
can download it from the Emulex website.
By default, OneCapture only collects
live firmware dump data. If you
manually choose dead dump
collection, the dump procedure
temporarily takes the adapter
offline. If you select dead dumps for OCe11102 or OCe14000 series
adapters, the adapters are taken offline and require a system
reboot to recover.